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Quinte Health Care
265 Dundas St. East
Belleville, Ontario (Canada)

Phone: (613)969-7400 x 2217

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Program Director - Surgical Program

Job ID: 55671
Job Views: 2,213
Location: Belleville, Ontario
Job Category: Director
Employment Type: Full time
Posted: 09-19-2017

Job Description


Reporting to Vice President of his/her portfolio, the Program Director is a corporate clinical program leader who works in partnership with Medical Directors to lead a specific clinical program. The Program Director has accountability for the development, management, evaluation and continuous improvement to enhance the f quality of patient care services and the patient experience

The Program Director provides leadership to a multi-disciplinary team of professionals within the program fostering an environment of learning and individual growth. Other key responsibilities include budget preparations and monitoring, the development of short and long term goals and objectives for the program and implementing corporate goals in conjunction with QHC strategic priorities and standards of care, with a current understanding of the Health System Funding Reform (HSFR) as it relates to the surgical program. 


  • Masters prepared in requisite field or equivalent combination of education and work experience in a requisite field.
  • Certificate of Registration in good standing from the healthcare regulatory college representing their profession
  • Minimum of 4-5 years of progressive management experience
  • Demonstrated clinical and administrative skills and leadership
  • Superior verbal and written communication skills
  • Demonstrated critical/strategic thinking skills
  • Proven ability & experience in managing quality, risk and utilization
  • Well-developed negotiation and conflict management/resolution skills
  • Effective change management skills
  • Excellent interpersonal skills with a strong orientation to staff and team growth and development
  • Ability to create a collaborative multidisciplinary working environment which fosters high morale and effective staff relationships and participation


  • Sets the appropriate context for the program by translating corporate strategic directions and objectives into program-specific goals and objectives;
  • Develops new or expanded programs and services, including proposal/business plan development, and manages the resulting implementation;
  • Builds team cohesion by leading the management of change and disseminating and promoting an understanding of corporate mission and values;
  • Accountability for meeting both corporate and regional strategic directions and provincial access to care performance expectations
  • Establishes and maintains external/internal partnerships and linkages; and establishes the communication strategies to ensure the appropriate involvement of stakeholders in program development considerations;
  • Decides on appropriate staffing models, including types of assignments, skill mix, recruitment and staff planning priorities;
  • Develops the program strategic human resources plan including short and long term needs and succession planning;
  • Manages the performance development of all direct reports;
  • Promotes the development of leadership skills and capabilities within the program area.
  • Develops and recommends the annual operating and capital budget for the program;
  • Reviews the monthly financial and statistical reports and determines the appropriate actions. Responsible for the delivery of services within approved budget;
  • Accountable for the overall allocation and efficient utilization of clinical resources;
  • Monitors and evaluates to achieve efficient and effective resource utilization (including LOS, case mix, clinical volumes, patient throughput, resource utilization and financial goals).  Works with program providers to improve performance;
  • Provides feedback to Department Chiefs regarding physician performance, evaluations and credentialing;
  • Directs the thorough investigation and resolution of patient complaints, adverse events and patient incidents; 

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