The Centre for Addiction and Mental Health (CAMH)
Apr 08, 2019Full time
EMPLOYMENT OPPORTUNITY Patient and Family Centred Care Clinical Specialist Patient and Family Engagement & Experience Portfolio, Quality, Safety and Patient and Family Experience Position Description The Centre for Addiction and Mental Health (CAMH) is seeking a full time, permanent Patient and Family Centred Care (PFCC) Specialist to help establish, implement, and oversee the Patient/Family Engagement strategy at CAMH. This strategy will include creating structures for the effective representation, participation and empowerment of patients at the organizational level. It will involve partnering with services and programs to ensure that engagement of patients and patient-centered care principles are embedded at the clinical level, in keeping with evidence based practices. You will support the recruitment and leadership of a team of Patient and Family Engagement Facilitators and Advisors that will implement and drive the work of the strategy across CAMH. Reporting to the Manager of Patient and Family Experience, you will inform and manage how CAMH can best meet regulatory and standards requirements that drive patient engagement work at CAMH, including the Excellent Care for All Act and Accreditation Canada’s requirements for patient and family engagement. This individual will use program planning, project management, collaborative partnership, and engagement clinical skills to coordinate the current CAMH activities related to Patient and Family Engagement and Experience into a cohesive structure that will support the ongoing development and reporting of activities within the strategy. The successful candidate will support the work of the Patient and Family Advisory Committees and participate in the development and implementation of quality improvement projects focused on patient and family centered care. You will provide reports, briefings and presentations to a variety of stakeholders and support monitoring patient and family experience corporately. It is also expected that scholarly endeavours related to research and evaluation will form a part of the role of the leader of this initiative. You will support a healthy workplace that embraces equity and diversity; encourages teamwork; promotes learning and scholarship; and complies with all applicable standards and requirements. Qualifications The ideal candidate will possess a Master’s Degree (Health Sciences Discipline preferred) and will be a member in good standing of a regulatory body. Five years’ experience in the mental health and addictions sector is required, with experience gained from the point of care and system level projects. A proven background in leading quality improvement initiatives that focus on patient and family engagement and experience is required. You will have a strong knowledge of Patient and Family Centred Care principles as well as experience in coaching and educating staff, physicians and leadership at all levels of the organization. The candidate will have experience in using multiple sources of information, qualitative and quantitative, to guide decision making and drive quality improvement. The successful candidate will also have demonstrated experience gained from program planning, design and evaluation, and working collaboratively with individuals and groups with lived experience of mental health and addictions. The successful candidate should also have management experience and demonstrated ability to collaborate across portfolios. Strong presentation skills are required, along with strong interpersonal and written communication skills; negotiation; leadership and the ability to work effectively within and among dynamic teams. The successful candidate will be someone who can bring many stakeholders together to achieve a common goal. The ability to work with people from diverse backgrounds and communities is essential. You have a working knowledge of Microsoft Office and bilingualism (French/English) or proficiency in a second language would be an asset. Please note: This full-time, permanent position is not part of any bargaining unit. Salary Range: Competitive Salary and Benefit Package. If you are interested in this position, please click the link to apply. CAMH is a Tobacco-Free Organization. CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital. As an employment equity employer CAMH actively seeks Aboriginal peoples, visible minorities, women, people with disabilities, (including people with who have experienced mental health and substance use challenges), and additional diverse identities for our workforce. We thank all applicants for their interest, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.