Regional Director, Digital Health Systems (Virtual, with occasional on-site presence, as required) Are you ready to lead a groundbreaking clinical transformation across the South East region? The six organizations in Brockville, Kingston, Lennox and Addington, Perth and Smiths Falls, and Quinte Region have embarked on a journey that is setting the foundation for clinical services transformation and proactive population health management. The Lumeo initiative is a step towards developing an outcomes-based system supported through regional health information management. Lumeo, which is derived from lumen, is the Latin word for light. Lumeo speaks to the unifying power of light and clarity that will improve outcomes for everyone providing or receiving care in Southeastern Ontario. The formal Lumeo team came together in October 2021 and will provide leadership for the implementation of the Regional Health Information System (RHIS) project across the six partner organizations. This implementation will mark the starting point for the digital enablement of massive health care transformation within the region. The Position Reporting to the Regional Vice President, Lumeo is seeking a visionary and dynamic Regional Director, Digital Health Systems to lead the implementation of the Lumeo operations strategy through the effective operation of the Regional Hospital Information System (RHIS) and associated third-party systems. This pivotal leadership role involves close collaboration with CIOs, Clinical Executives, and Directors across the partner organizations to ensure system-wide integration, operational efficiencies, and optimization efforts that directly impact patient care delivery across the South East Hospital Cluster. This role is an exceptional opportunity to shape the future of healthcare in Southeastern Ontario, leaving a lasting impact on the communities served. Key Leadership Initiatives for the new Regional Director, Digital Health Systems will be to: Spearhead the execution of the Lumeo operations strategy, aligning operations with the Cluster’s vision of unified care standards across the region. Manage day-to-day operations of the RHIS, focusing on integration, efficiency, and optimization to support effective patient care. Foster collaboration with Technology Teams, Clinical Executives, and Directors, as well as third-party vendors like Oracle Cerner, for system support and integration. Lead, recruit, and coach a dedicated team of clinical and technical professionals supporting RHIS operations. Identify and manage risks, continuously seeking quality improvement and system enhancements. Experience The successful candidate will be a visionary leader with a track record of operational excellence and strategic innovation in technology systems. The candidate will ideally have strong knowledge of clinical system operational needs including ancillary support services, hospital and health system clinical processes, and clinical systems/applications as well as strong knowledge of the System Development Lifecycle with the ability to advise on and guide the design, implementation, and sustainment of effective clinical processes and systems that enable hospital clinical strategic transformation and operational goals. To confidentially explore this opportunity, please email your resume to Judy Mandelman or Nancy Lismer at resumes@promeus.ca . Lumeo and Promeus Inc. are committed to building an intentionally inclusive environment that engages, supports, and empowers employment equity and diversity in the workplace and communities served. We welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and LGBTQ+ persons.

  Director, Redevelopment In 2017, a landmark integration reshaped the healthcare horizon of southeastern Ontario, as Hotel Dieu Hospital and Kingston General Hospital joined forces, giving rise to the Kingston Health Sciences Centre (KHSC). This merger was more than a unification of facilities; it was a fusion of histories, expertise, and visions, setting a new standard in healthcare excellence. Comprised of the Cancer Centre of Southeastern Ontario and the Kingston General Health Research Institute, KHSC emerged as a formidable hub for complex acute and specialty care, pioneering research, and dedicated teaching. As a beacon of innovation and compassion, KHSC now stands at the forefront, guiding the region towards a brighter, healthier future. The Position As the Director of Redevelopment, you'll spearhead the planning, design, construction, and implementation of transformative redevelopment and capital projects across KHSC. This role is pivotal in shaping patient experiences, enhancing the quality of care, and preparing for future healthcare demands through strategic facility and infrastructure advancements. You’ll be joining a team that values tradition and innovation in equal measure, within an organization that plays a critical role in healthcare provision across the region. This is a unique opportunity to contribute to a legacy of care, excellence, and community service while leading the way for future healthcare infrastructure developments. Your Impact: Lead groundbreaking redevelopment initiatives, steering KHSC towards an ambitious growth and Master Plan. Manage a portfolio of critical infrastructure renewals and capital projects, setting the stage for a new era of hospital redevelopment and service enhancements. Forge and nurture strategic partnerships with key stakeholders including the Hospital Foundation, the Ministry of Health, and community representatives to ensure project success. Champion a vision for the future, aligning project teams and resources to deliver healthcare infrastructure that meets the evolving needs of the community. Experience The successful candidate will have at least 5-7 years of progressive leadership experience, preferably in a healthcare/hospital environment. He/she/they will have capital planning and project execution experience, and have demonstrated their ability to manage large projects, keep stakeholders effectively involved in the process, and meet key milestones and deadlines. In addition to large-scale capital redevelopment experience, the candidate will be an exceptional communicator and relationship builder, effective at promoting collaboration and managing change. To confidentially explore this opportunity, please email your resume, quoting the appropriate position title, to Judy Mandelman or Nancy Lismer, at resumes@promeus.ca .

Headwaters Health Care Centre. One Community, Caring Together. We are a dedicated team of professionals focused on providing the best care possible for our patients, families, and caregivers. We work together to care for the whole person from hospital to home. We are looking for a   Manager   to work with our   Patient Safety, Legal, Risk and Compliance Department   to help us continue in our mission to serve our community with Kindness, Passion, Courage, and Teamwork.   Position Responsibilities:   Reporting to the Director, Medicine, Emergency Department, ICU, Patient Safety, Legal and Risk will be responsible for the design, planning and implementation of key quality and patient safety initiatives across Headwaters Health Care Centre. The Manager of Patient Safety, Legal, Risk and Compliance will work with all units and departments, including front-line staff, managers, and directors, and provide assistance and input to the Senior Leadership Team and the Board of Directors as requested.   The successful candidate will collaborate with all levels to foster an environment of minimizing risk and maximizing patient safety and quality care across the organization, to ensure continued organization-wide success. responsible for Headwaters legal requirements, enterprise risk management, business continuity & emergency preparedness, claims management and corporate insurance policy coverage.   Patient Safety:   Build awareness and capacity with all staff, including clinical and non-clinical, physicians and volunteers on patient safety. Work collaboratively with teams and leaders to develop patient safety strategies to patient safety issues, address risks, and mitigate injury/harm to patients. Assist with the planning, design, and execution of Patient Safety Week activities in collaboration with others. Support the orientation of new staff on quality and patient safety. Design, develop and deliver content for e-learning modules for patient safety education/core curriculum. Contribute to professional rounds, e.g. medical/surgical rounds (arrange speakers relevant to topic) Collaborate with programs and other corporate support areas such as Enterprise Risk Management, Quality Reviews and Professional Practice etc. Proactively identify quality, patient safety and patient experience opportunities through data trending and analysis Develop patient safety toolkit and lead training. Provide input to content of annual Quality Improvement Plan, support the Accreditation process and corporate indicators. Routine review, analysis of patient incidents (as related to activities listed above) Monitor and communicate detailed feedback on quality improvement outcomes in collaboration with program leaders, medical directors, and various internal and external stakeholders. Identify and provide recommendations and solutions to executives on process improvement initiatives. Develop policies and procedures and reports pertaining to Quality and Safety Identify trends and implement changes based on metrics. Collaborate with key stakeholders to develop and implement key High Reliability Organization (HRO) tactics and initiatives. Plan, develop, implement, and monitor the Patient Safety Program across the hospital. Support and deliver in the preparation of data collection and analysis and prepare regular and timely reports related to Quality and safety indicators as required. Lead the organization through the Accreditation cycle including the onsite   Risk and Legal:   Oversight for the Enterprise Risk Management program, and approach problems and issues from both a detail-oriented and systems-wide perspective, including identification and implementation of best practices with respect to risk management. Coordinate and provide leadership for the enterprise risk management program across the organization. This includes supporting risk identification, assessment, and mitigation activities (including risk surveys, workshops, and reviews). Developing reports for staff, managers, senior team, and the Board of Directors on the Enterprise Risk Management program. Develop reports for staff, managers, senior team and Board of Directors on loss trends and mitigation strategies to inform decisions about risk management. Promote a knowledge of risk management on the units by engagement with managers and unit members (or other stakeholders as appropriate) at huddles, department meetings, quality committees etc. Offer expert assistance to quality-of-care reviews by facilitating root cause analysis, providing knowledge of risk management, quality improvement, and patient safety principles. Responsible for providing leadership during risk identification and risk mitigation activities. The incumbent also supports executive leadership and the board with information drawn from these risk management activities with respect to informing organizational priorities, strategic planning, and operational management. Provide leadership to managers, directors, and VPs during incident management by identifying risks, providing assistance with root cause analysis, and developing a culture of patient safety. Provide leadership with respect to sharing of best practices, policies, and procedures, supporting other leaders on risk management issues, and providing experience, guidance, and support to risk management issues as they arise. Liaise with legal on all corporate contracts; draft and prepare court documents, submissions, policies/procedures, review and proofread documents and correspondence to ensure compliance with legal procedures and grammatical usage. Draft and distribute notifications of legal claims to insurer; investigate legal claims to obtain and provide relevant evidence to insurance adjuster and outside counsel; gather and provide answers to requests for information from the insurance adjuster and outside counsel. Manage medical malpractice, slip & falls and Human Rights Tribunal claims and files, (potential and active legal claims); collaborate with outside counsel in defending lawsuits from inception to dismissal or settlement, with a focus on mitigating risk; assist outside counsel with coordinating witnesses for discoveries and/or trial. Maintain Claims Management database: input key information, claim details, summary description, parties involved, contact information, key dates, financial information, status, documents, and correspondence. Conduct investigative and/or support meetings/interviews with staff (witnesses) from all levels and areas of hospital, which includes all units/programs/departments, including third party contractors as needed. Conduct examination for discovery prep meetings and assist outside counsel with preparing witnesses for discoveries and/or trial. Review legal documentation, such as statements of claim, motions, notices, discovery transcripts and approve some legal documentations such as an affidavit of documents. Obtain approvals from reporting Director and ELT for settlement of legal claims and provide instructions re settlement to outside counsel. Act as the key contact for accepting service of legal documents and facilitating service on staff; outside counsel and insurance partners (HIROC); handle inquiries and/or provide guidance regarding service of legal documents (summons, subpoena); handling police inquiries/request from either staff or police regarding the release of information; and for staff and liaison between staff/witnesses and outside counsel throughout litigation process.   Qualifications:   Master's degree in a health-related discipline an asset Must have an undergraduate degree in a health-related discipline from a recognized institution. Experience as a system and incident management administrator an asset. Experience maintaining and updating policies, procedures, and standard work documents. Lean methodology training and monitoring QI initiatives preferred. Knowledge of High Reliability Organization (HRO) tactics and initiatives an asset Minimum (5) years’ experience in a healthcare setting Minimum (3) years’ experience in patient safety, risk management, Incident investigation and analysis, and project management Must be a regulated health professional with certification or experience in a health care discipline/healthcare setting. Certification in Patient Safety Trainer, Canadian Patient Safety Officer, Critical Incident Analysis and Patient Safety from an applicable program, e.g. Ontario Health Association or Canadian Patient Safety Institute/Healthcare Excellence Canada is an asset. Advanced computer knowledge and skills in applications such as, but not limited to, Microsoft Office 2016 (Excel, Word, PowerPoint, and Access) and Adobe Acrobat, Visio and Project and RL6 solutions. Excellent use of healthcare-related e-software {e.g. Incident reporting system, medical records) Experience and knowledge with Patient Safety and Quality projects or initiatives, electronic clinical incident management systems, performance measurement, data reporting analysis, quality improvement principles and Quality of Care Reviews Proficient knowledge of legislation and regulatory environment applicable to hospitals/ healthcare, including Excellent Care for All Act, Quality of Care Information Protection Act and Privacy Act Superior knowledge of patient quality and safety principles Outstanding knowledge of quality and safety, including experience working with risk/patient safety related tools, practices, methodologies, and frameworks Highly organized multitasker and detail-oriented professional with ability to work well under pressure and meet deadlines in a fast-paced and unpredictable environment. Strong critical thinking, analytical and problem-solving skills with ability to proficiently interpret clinical documentation. Demonstrates excellent effective objective interpersonal and communication skills along with investigative, teaching and facilitation skills. Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public. Demonstrates values consistent with Headwaters Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation. Excellent time management skills Proficient in Microsoft Office, Outlook, and medical software systems. Impeccable performance and attendance required. Outstanding decision making and problem-solving skills.     Hours of Work:   37.5 hours per week; Monday - Friday Hiring Salary Range:  Compensation is commensurate with experience. Entitled to HOOPP Pension 100% Employer Cost Benefits Why Headwaters?   Our values are more than words, they are what define and connect us. They determine how we work, how we behave, and how we relate to our patients, their families, and caregivers as well as to everyone who is part of the Headwaters community. We offer a wide range of employee perks, for information on our comprehensive benefits package, please visit   Headwaters Health Care Centre - Careers at Headwaters   .  Extra Information: We thank all those who apply but only those individuals selected for further consideration will be contacted. Headwaters Health Care Centre is an inclusive and equal opportunity employer and supports the compliance of the Accessibility for Ontarians with Disabilities Act (AODA). If you have a need for an accommodation, please contact Human Resources so that appropriate arrangements can be made. Headwaters Health Care Centre is a smoke free facility. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scent-free environment for all employees and visitors. All job offers will require compliance with our COVID-19 Vaccination Policy for proof of full vaccination unless provided with a medical exemption or an accommodation under the Ontario Human Rights Code.

WHO WE ARE Recognized as a GTA Top Employer, one of Canada’s Top Employers for Young People, one of Canada’s Greenest Employers, one of Canada’s Best Diversity Employers, as well as a Forbes Top Employer, The Regional Municipality of York is Canada’s fastest growing region, with a population that is expected to grow to over 2 million by 2041. York Region stretches north from Toronto to Lake Simcoe and includes many hectares of protected Greenbelt. York Region’s diversity is evident in its nine local cities and towns, geography, economic development, and population. York Region works to provide residents and businesses access to a broad selection of services and resources.   POSITION PURPOSE This position is responsible for the daily administration and management of a designated Long-Term Care (LTC) Homes; administering, directing and coordinating the day-to-day delivery of Medical, Nursing, Social Worker, Admissions, Health & Safety, Recreation, and activities in the Home to ensure residents, and visitors are provided with services that are compliant with all applicable legislation and regulation, ensuring safe, secure and resident focused environment, and leading special projects. These positions will be responsible for overseeing both our Maple Health Centre and Newmarket Health Centre.   Salary Band: $128,198 - $150, 794 This is a Non-Union Position MAJOR RESPONSIBILITIES •   Ensures the daily operation and delivery of high-quality care and services for residents of the Homes. •    Manages staff, including recruitment, selection, hiring, scheduling, assigning work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies/practices. •    Oversees and leads the coordination of multi-disciplinary teams in the implementation of programs and services for all residents of the Home.  •    Develops program proposals to meet the identified service needs of residents in the Home and through the Executive Administrator, pursues approvals and implementation of same.  Liaises with residents and family members to gain feedback and collaborate to resolve concerns, issues, and any incidents at the Home.   •    Ensures the Home is properly supplied with all required material and equipment; provides feedback/recommendations to the Executive Administrator regarding planning and control measures, and allocation of funds for the Home.  •    Manages the admission process and social worker support for the Home. Monitors and measures services to ensure that the care delivery is in accordance with standards of the Ministry of Long-Term Care, Ministry of Labour and Public Health and associated regulations, the Community and Health Services Department, all other applicable legislation and regulation, and the appropriate professional Colleges. •    Ensures and reviews quality assurance activities are followed to monitor program effectiveness and support continuous improvement attitudes within the Home.  •    Responsible for adherence to inspection protocols and monitoring of quality assurance audits, quality indicators, public reporting, resident / family satisfaction surveys, critical incident reporting and monitoring. •    Supports the development of effective and innovative program delivery methodologies to meet Regional service requirements and implements process improvements; recommends/implements performance metrics and manages performance to meet or exceed targets.  •    Complies with the Ministry and Long-Term Care process, and reviews.  •    Ensures that Corporate, Departmental and Branch policies and procedures are implemented, maintained, and communicated to staff at the Home and ensures compliance.  •    Maintains a system for receiving, investigating, and responding to resident complaints/concerns at the Home and provides regular reports to the Executive Administrator, ensuring compliance with legislative requirements.  •    Ensures that all reports and statements required from the Home are prepared on a timely and efficient basis and forwarded to the Executive Administrator for consolidated and legislative reporting.  •    Oversees records management and retention processes and ensures files and records are properly maintained in accordance with Regional standards and legislative requirements.  •    Provides yearly evaluation of all programs in the Home, monthly CQI and performance measurement reports to the Executive Administrator. •    Assists in preparing, recommending, monitoring and controlling the Home’s budget; prepares the Home annual budget, special project budgets, and work plans; and ensures compliance to budget and the effective and efficient use of resources. •    Monitors and evaluates service delivery and recommends effective and innovative program delivery methodologies to meet mandates, legislation and Branch and Regional program service requirements. •    Liaises with and proactively develops relationships with partners to facilitate the delivery of services. •    Participates on or chairs committees, meetings, task forces, work groups and special projects, as directed.  •    Responds to customer enquiries directly and/or resolves difficult or highly sensitive complaints either verbally or in writing. •    Provides input to or prepares reports, briefing notes, presentations, statistics and analysis, for Senior Management. •    Ensures adherence to the Region’s policies, guidelines and bylaws and manages information in accordance with legislation and corporate standards.  •    Manages staff, including recruitment, selection, hiring, scheduling, assigning work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies/practice •     Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required by the Occupational Health & Safety Act and Regulations and Regional policies. •    Promotes the code of conduct, Regional values and HR policies with all staff of the section. •    Performs other duties as assigned to meet Departmental goals and program/service objectives. EDUCATION AND QUALIFICATION REQUIREMENTS •    Successful completion of a University Degree in Health Services Management, Business or Public Administration, Clinical or related field or approved equivalent combination of education and experience. •    Provincial Certification as a Long-Term Care Administrator  •    Minimum five (5) years demonstrated experience in a Long-Term Care Management position including demonstrated minimum of two (2) years of direct supervisory experience.  •    As a condition of employment, candidates will be required to provide a satisfactory Police Vulnerable Sector Check (PVSC), tuberculosis screening and proof of immunization in accordance with Fixing Long Term Care Act., 2021. •     •    Ability to travel to offsite locations, as required. Ability to travel to both Long Term Care Home Locations and off site meetings.  •    Ability to work outside regular hours, as required. WHAT WE OFFER DEFINED BENEFIT PENSIONS PROGRAM - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.  DISCOUNTS AND INCENTIVES - Enjoy corporate discounts from a variety of local businesses, such as, gyms and fitness studios, Canada’s Wonderland, Telus or Rogers phone plans and the Personal or Cooperators insurance. Don’t forget to take advantage of our Apple Employee Purchasing program! EMPLOYER OF CHOICE - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. BENEFITS AND WELLNESS - A comprehensive employer-paid benefits plan includes extended health, dental and life insurance. Access to 24/7 Employee and Family Assistance Program (EFAP).  INCLUSIVE AND DIVERSE WORKPLACE - Creating an environment which recognizes and celebrates all dimensions of diversity and inclusion.     HOW TO APPLY Please create a profile and submit your resume to www.york.ca/careers , posting # 4602. Posting will close on April 15th, 2024  The Regional Municipality of York is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by The Regional Municipality of York throughout the recruitment, selection and/or assessment process to applicants with disabilities.